FAQ

HOPE + ANCHOR

FAQ

DELIVERY

All products will be despatched by Royal Mail Recorded Delivery to the delivery address provided when your order was placed. 

We will aim to despatch your goods within 5 working days from the date of the order, but circumstances beyond our control can delay the delivery date. If this happens, we will endeavour to keep you informed. We cannot however accept liability for any loss or inconvenience that may result from the delay. 

As some of our products are custom made, delivery lead times may be longer. We will advise you of an expected delivery date by email when you place your order.


RETURNS

To receive a refund you must return the goods within 14 days of receipt of delivery. Please note that your original delivery charges will not be refunded. 

All goods returned must be in a perfect and saleable condition. If the goods do not reach us in a perfect and saleable condition and in their original packaging, then your right to a full refund may be affected.

The cost of returning the goods is at your expense. Returns of faulty goods must be returned to us within 14 days of being received by you. This does not affect your statutory rights. We recommend using registered post and retaining the proof of postage. HOPE + ANCHOR is not responsible for returned goods being lost or damaged in transit.

Please send all returns to:

HOPE + ANCHOR, 154-158 Shoreditch High Street, London, E1 6HU.


CUSTOMER SERVICES

Our customer services team is available Monday to Friday, 9.00am - 6.00pm. Please telephone (+44) 203 889 6721.


COMPANY INFORMATION

www.hopeandanchorlondon.bigcartel.com is a site operated by HOPE + ANCHOR LONDON LTD. We are registered in England and Wales under company number 7948377 and our registered office and trading address is at HOPE + ANCHOR, 154-158 Shoreditch High Street, London, E1 6HU. Our VAT number is 130111196.